Shipping Policy

Last updated: 31/01/2026

1. Order Processing

Orders are packed and shipped directly by us from London, United Kingdom.

Please allow 2–5 business days for order processing before dispatch. During busy periods or launches, processing times may be slightly longer.

2. Shipping Destinations

We ship:

• Within the United Kingdom

• Internationally

Available shipping options and costs are displayed at checkout.

3. Shipping Method

Orders are shipped using Royal Mail.

Once your order has been dispatched, you will receive a confirmation email. Delivery times are estimates and may vary depending on location and external factors.

4. International Orders & Customs

For international deliveries:

• Customers are responsible for any customs duties, taxes, or import charges

• These fees are set by your local authorities and are not controlled by BODOSOM

• We are not responsible for delays caused by customs clearance

5. Lost or Delayed Parcels

If your order appears delayed or lost, please contact us at info@bodosom.com and we will assist where possible.

Once an order has been handed to the courier, responsibility for delivery rests with the shipping provider.

6. Incorrect Address

Please ensure your shipping details are accurate at checkout.

BODOSOM cannot be held responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

7. Contact

For shipping-related enquiries, please contact:

info@bodosom.com