Shipping Policy
Last updated: 3 October 2026
BODOSOM is based in London, United Kingdom. Orders are prepared and dispatched from London.
Processing Time
Orders are normally prepared for dispatch within 3–5 working days.
Working days exclude weekends and UK bank holidays.
If an item requires a different preparation period, this will be stated on the relevant product page.
Once your order has been dispatched, you will receive a dispatch confirmation by email.
UK Delivery
UK orders are shipped using Royal Mail or another delivery service where indicated at checkout.
Available delivery methods, estimated delivery times and shipping costs will be displayed at checkout before you complete your purchase.
Delivery estimates begin from dispatch and are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Complimentary UK shipping is available on orders over £50. Any applicable shipping charges are displayed at checkout before you complete your purchase.
International Delivery
BODOSOM ships internationally to selected destinations.
International shipping is currently charged at £20 per order. Orders are dispatched using Royal Mail International Tracked, where available.
Delivery times vary depending on the destination, postal service and customs processing. Estimated delivery times are not guaranteed.
If tracked delivery is unavailable for your destination, we will contact you to discuss alternative arrangements.
Shipping charges are displayed at checkout before you complete your purchase.
Customs Duties and Import Taxes
Orders delivered outside the United Kingdom may be subject to customs duties, import VAT, taxes or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the amount paid to BODOSOM and are the responsibility of the recipient.
Customers should check applicable import rules and charges in their destination country before ordering.
Delivery Responsibility
Where BODOSOM arranges or offers the delivery service, the goods remain at our risk until they come into the physical possession of you or a person you have identified to receive them.
If your order appears to have been lost or damaged in transit, contact us at info@bodosom.com so that we can investigate.
Incorrect Addresses
Please check your delivery address carefully before completing your order.
If you notice an error after ordering, contact us as soon as possible at info@bodosom.com.
We will try to amend the address if the order has not yet been dispatched, but we cannot guarantee that changes will be possible after dispatch.
Contact
For questions about shipping or an existing order:
BODOSOM
208 Southwyck House
Clarewood Walk
London
SW9 8TN
United Kingdom