Refund Policy

Last updated: 31/01/2026

At BODOSOM, many of our pieces are created as one-of-one wearable objects or in limited quantities. Please read this policy carefully before making a purchase.

1. One-of-One & Limited Pieces

Due to the nature of our work:

• One-of-one and made-to-order items are final sale

• We do not accept returns or exchanges for change of mind, sizing, or personal preference

This does not affect your statutory rights.

2. Faulty or Damaged Items

If your order arrives faulty or damaged, please contact us at info@bodosom.com within 14 days of delivery.

Your message should include:

• Your order number

• A brief description of the issue

• Clear photographs of the item and packaging

If the item is confirmed to be faulty, we will offer a repair, replacement (where possible), or refund, in accordance with UK consumer law.

3. Refunds

Approved refunds will be processed to the original payment method used at checkout.

Please allow up to 10 business days for the refund to appear, depending on your payment provider.

4. Non-Returnable Items

We do not accept returns for:

• One-of-one pieces (unless faulty)

• Items damaged through wear, misuse, or improper care

• Sale items (where applicable)

5. Statutory Rights

This policy does not affect your rights under the Consumer Rights Act 2015.

6. Contact

For any refund-related enquiries, please contact:

info@bodosom.com