Privacy Policy
Last updated: 3 October 2026
BODOSOM respects your privacy and is committed to handling personal information responsibly and transparently.
BODOSOM is a trading name of Jose Gomez, operating as a sole trader in the United Kingdom.
For the purposes of applicable UK data protection law, the data controller is:
Jose Gomez trading as BODOSOM
208 Southwyck House
Clarewood Walk
London
SW9 8TN
United Kingdom
Email: info@bodosom.com
Website: bodosom.com
1. Information We Collect
Depending on how you interact with BODOSOM, we may collect:
- your name;
- email address;
- telephone number;
- billing address;
- delivery address;
- order and transaction information;
- customer account information if you choose to create an account;
- communications you send to us;
- marketing preferences; and
- technical information associated with your use of the website, which may include your IP address, browser, device information and cookie or analytics information.
Payment information is processed by our payment providers. BODOSOM does not store your complete credit or debit card details.
2. How We Use Your Information
We may process your personal information to:
- process and fulfil orders;
- administer payments;
- arrange delivery;
- communicate with you about your order;
- provide customer service;
- administer customer accounts;
- process cancellations, returns and refunds;
- maintain business, tax and accounting records;
- prevent and detect fraud;
- protect and maintain our website;
- understand and improve our website and services;
- measure website and marketing performance where permitted; and
- send marketing communications where permitted.
3. Lawful Bases
The lawful basis we rely on depends on why we are processing your information.
Contract
We process information where necessary to take steps at your request or perform our contract with you, including processing your order, taking payment, arranging delivery and handling returns.
Legal obligation
We may process and retain information where necessary to comply with legal, tax, accounting or regulatory obligations.
Legitimate interests
We may process information where necessary for legitimate business purposes, including operating and protecting our business, preventing fraud, maintaining website security and improving our services, provided those interests are not overridden by your rights and interests.
Consent
Where required, we rely on your consent, including for certain marketing activities and non-essential cookies or similar technologies.
Where processing relies on consent, you may withdraw your consent at any time.
4. Payments
Payments may be processed by third-party providers including Stripe and PayPal.
These providers process payment information in accordance with their own privacy and security practices.
BODOSOM does not store your complete payment-card details.
5. Delivery
To fulfil your order, we may share information required for delivery, including your name, delivery address and relevant contact information, with Royal Mail or another delivery provider used for your order.
6. Website and Service Providers
BODOSOM uses third-party technology and service providers to operate its website and business.
These may include:
- Hostinger for website hosting;
- WordPress and WooCommerce for website and ecommerce functionality;
- Stripe and PayPal for payments;
- Royal Mail and other delivery providers;
- analytics providers;
- marketing and advertising technology providers; and
- other professional or technical service providers where necessary.
These organisations may process personal information where necessary to provide their services.
7. Cookies and Analytics
BODOSOM uses cookies and similar technologies.
Some cookies are necessary for the website and ecommerce functionality, such as maintaining a shopping basket or supporting website security.
We may also use non-essential analytics and marketing technologies, including Google Analytics and Meta technologies.
Where consent is legally required, non-essential cookies and similar technologies will not be activated until you have made the relevant choice through our cookie consent system.
You can manage available cookie choices through the cookie controls provided on the website.
ICO guidance states that users must be informed about cookies and that consent is generally required for non-essential cookies. Information Commissioner’s Office
8. Marketing
If you choose to receive BODOSOM marketing communications, we may use your contact details to send information about collections, releases, products and BODOSOM news.
Where consent is the basis for marketing, you may withdraw that consent at any time.
You can unsubscribe using the unsubscribe facility contained in marketing emails or by contacting info@bodosom.com.
9. Sharing Personal Information
BODOSOM does not sell your personal information.
We may share information where necessary with categories of recipients including:
- payment providers;
- delivery providers;
- website and ecommerce providers;
- hosting providers;
- analytics providers;
- marketing and advertising technology providers;
- professional advisers; and
- public authorities or regulators where disclosure is legally required.
We aim to share only the information reasonably necessary for the relevant purpose.
10. International Data Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where UK data protection law requires safeguards for an international transfer, we will rely on an applicable lawful transfer mechanism or safeguard.
11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to comply with applicable legal, tax, accounting, fraud-prevention and dispute-resolution requirements.
Different categories of information may therefore be kept for different periods.
Where you have subscribed to marketing, we may retain the relevant information until you unsubscribe, withdraw consent where applicable, or we otherwise determine that it is no longer necessary to retain it. We may retain limited information where necessary to ensure that an opt-out continues to be respected.
12. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights including the right to:
- request access to personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase personal information in certain circumstances;
- ask us to restrict processing in certain circumstances;
- object to certain processing;
- receive certain personal information in a portable format; and
- withdraw consent where we rely on consent.
These rights are not absolute and their application depends on the circumstances and our lawful basis for processing.
To exercise your rights, contact info@bodosom.com.
The ICO says privacy notices should explain, among other things, the organisation’s contact details, what information is used, why it is used, the lawful basis, who receives it, retention and individuals’ rights. Information Commissioner’s Office
13. Security
We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure.
14. Complaints
If you have a concern about how BODOSOM handles your personal information, please contact us at info@bodosom.com.
You also have the right to make a complaint to the UK’s Information Commissioner’s Office.
Information Commissioner’s Office — data protection complaints
15. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, services, technologies or legal obligations change.
The latest version will be published on bodosom.com with its updated revision date.
16. Contact
For privacy enquiries:
Jose Gomez trading as BODOSOM
208 Southwyck House
Clarewood Walk
London
SW9 8TN
United Kingdom